Política de reembolso
1. Returns and Exchanges:
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We do not accept returns or exchanges on bodycare products due to hygiene reasons. Please carefully review product details before making a purchase.
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In the unlikely event that a bodycare product arrives damaged, please contact our customer service within 30 days of the purchase date. We will provide you with a return label, and upon receiving the damaged item, we will send you a replacement.
2. Return and Exchange Policy:
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All returns and exchanges must be initiated within 30 days from the purchase date.
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To initiate a return or exchange, please contact our customer service at store@shopwolfmoon.com
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Returns and exchanges are only applicable to products that are unused, unopened, and in their original packaging.
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In-store purchases cannot be returned online, however, online purchases can be returned in-store. The order number is required upon return in-store.
3. Process for Returns and Exchanges:
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Contact our customer service at store@shopwolfmoon.com to initiate the return or exchange process.
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Once your return/exchange is approved, we will provide you with a return label for shipping.
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Ship the item back to us in its original packaging, including a copy of the order confirmation.
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Once we receive and inspect the returned item, we will process your refund or send out the replacement.
4. Refunds:
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Refunds will be processed within 5 business days after receiving the returned item.
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Original shipping fees are non-refundable.
5. Contact Information:
If you have any questions or concerns regarding our shipping policy, please contact us at store@shopwolfmoon.com
Thank you for your business. We appreciate your understanding and cooperation with our shipping and return policies.